About the Opportunity
Our client is a well-established and growing automotive service organization that is committed to delivering exceptional customer experiences and high-quality vehicle care. We are seeking a customer-focused and organized Service Advisor to join their team.
The Service Advisor serves as the primary point of contact for customers, ensuring a seamless service experience from vehicle drop-off to pick-up. This role is ideal for someone who enjoys building relationships, solving problems, and working in a fast-paced environment.
Key Responsibilities
- Welcome customers and create a positive first impression.
- Schedule service appointments and manage daily workflow.
- Listen to customer concerns and accurately document vehicle issues.
- Prepare repair orders and communicate service recommendations.
- Provide estimates for repairs and maintenance services.
- Explain repairs, maintenance requirements, and costs in a clear and professional manner.
- Maintain regular communication with customers regarding vehicle status and timelines.
- Coordinate with technicians to ensure accurate diagnosis and timely completion of repairs.
- Review completed work orders and invoices with customers.
- Process payments and assist with administrative duties as required.
- Support customer retention initiatives and follow-up communications.
- Maintain accurate records within the shop management system.
Qualifications
- Previous experience in a customer service, service advisor, automotive, or sales environment.
- Strong communication and interpersonal skills.
- Exceptional organizational and multitasking abilities.
- Professional and customer-focused approach.
- Comfortable working with computer systems and scheduling software.
- Ability to manage competing priorities in a fast-paced environment.
- Valid driver's license is considered an asset.
Preferred Experience
- Automotive service advisor experience.
- Knowledge of automotive maintenance and repair terminology.
- Experience preparing estimates and repair orders.
- Familiarity with automotive shop management software.
Success in This Role
- Deliver an outstanding customer experience.
- Build trust and long-term customer relationships.
- Effectively communicate between customers and technicians.
- Maintain accuracy in estimates, invoices, and scheduling.
- Contribute to the overall efficiency and profitability of the service department.
What We Offer
- Competitive compensation package.
- Bonus or incentive opportunities.
- Health and dental benefits.
- Paid training and professional development.
- Supportive team environment.
- Career growth opportunities within a growing organization.
- Employee discounts on automotive services and products.
Working Conditions
- Full-time permanent position.
- Fast-paced automotive service environment.
- Combination of customer-facing, administrative, and operational responsibilities.
- Occasional standing, walking, and movement throughout the shop and reception areas.
Apply Today
If you are passionate about customer service, enjoy building relationships, and thrive in a team-oriented environment, we would love to hear from you.
All applications will be treated confidentially.