About the Role

Our client is a busy, customer-focused automotive shop looking for a Front Counter Sales & Service Advisor to be the face of the business.

This role is a mix of customer service, sales, and operations — you’ll be the connection between customers and technicians, ensuring work is clearly communicated, efficiently scheduled, and delivered with a strong customer experience.

The Opportunity

This is a high-impact role for someone who thrives in a fast-paced environment and enjoys both helping customers and driving sales.

You will play a key role in:

• Managing incoming customers
• Recommending services and products
• Keeping the shop organized and running smoothly

What Success Looks Like

• Customers feel welcomed, informed, and taken care of
• Work orders are accurate and clearly communicated to technicians
• Opportunities to upsell services and products are identified and executed
• The front counter runs efficiently, even during peak tire seasons
• Strong repeat business and customer satisfaction

Key Responsibilities

Customer Service

• Greet customers and manage front counter interactions
• Answer phone calls, emails, and walk-in inquiries
• Provide clear explanations of services, timelines, and pricing

Sales & Service Advising

• Recommend tires, services, and maintenance based on customer needs
• Upsell additional services where appropriate
• Prepare quotes and convert inquiries into booked work

Scheduling & Work Orders

• Book appointments and manage shop scheduling
• Create and manage work orders
• Communicate effectively with technicians to ensure smooth workflow

Operations Support

• Maintain organized records and customer information
• Support day-to-day shop operations
• Assist in keeping the front area professional and efficient

What We’re Looking For

• Previous experience in customer service, retail, or automotive service advising
• Strong communication and interpersonal skills
• Comfortable in a fast-paced, high-volume environment
• Sales mindset with the ability to recommend and close services
• Highly organized with attention to detail
• Reliable and team-oriented
• Automotive or tire knowledge is an asset (but not required)

Additional Details

• Full-time hours, including some evenings and weekends
• Competitive hourly rate + opportunity for performance-based incentives
• Immediate start preferred

Why Join

• Join a growing, locally owned automotive business
• Be part of a team that values hard work and reliability
• Opportunity to grow into leadership or management roles
• Hands-on, fast-paced environment where no two days are the same

If you enjoy working with people, staying organized, and being part of a high-energy team, we’d love to connect.